Scattered Feedback
A patient complains on Google about long wait times. Another writes the same on Justdial. The helpline logs 12 similar calls. Your ops team stitches this together manually — if at all.
AI Product
Patient & Customer Experience Intelligence for Franchise Networks
PulseVoC monitors every patient and customer signal — reviews, social media, surveys, and helpline calls — across every branch in your network. One platform. One truth.
Google & Justdial ReviewsSocial Media MonitoringSurveys & NPSHelpline / Call Analysis
12+
Indian Languages
6
Industry Verticals
48h
Go-Live Time
₹999
Per Branch / Month
The ChallengeYour Customers Are Talking.
Your Customers Are Talking.
Are You Listening?
Every franchise network has branches silently losing customers. Reviews, social posts, and helpline calls tell the story — but nobody is connecting the dots across your network.
Invisible Decline
Your best branch is quietly slipping. Staff shortcuts at reception. Billing disputes rising. By the time the quarterly review catches it, you've lost hundreds of patients to the clinic next door.
No Network View
Each branch exists in isolation. No ranking. No comparison. No way to know which of your 30 branches needs attention this week — until a board member forwards a bad review.
How It Works
From Noise to Intelligence in 4 Steps
1
Listen
Aggregate feedback from Google, Justdial, Practo, MouthShut, X, Reddit, Instagram, and helpline transcripts. Every mention, every branch, every language.
GoogleJustdialPractoSocial
2
Analyse
AI categorises feedback into 12 themes — wait times, staff behaviour, billing, cleanliness, and more. In 12+ Indian languages including Romanised Hindi and Tamil.
12 CategoriesSentiment AIMulti-Language
3
Report
Auto-generated weekly voice-of-customer reports with branch rankings, patient concerns, and discovery trends. Delivered to your inbox every Monday morning.
Top 5 / Bottom 5Key ConcernsPDF
4
Act
Severity-based alerts and scheduled reports. AI-drafted review responses. Resolution tracking. Close the loop before a problem goes viral.
AlertsReportsAI ResponsesTracking
Weekly Voice of Customer
Every Monday Morning. In Your Inbox.
One report your leadership team can act on — top branches, problem branches, emerging concerns, and traffic trends. Auto-generated. Auto-emailed. Zero manual effort.
Branch Rankings
Top 5 and Bottom 5 branches ranked by patient sentiment, with week-over-week trend arrows. Know exactly where to focus.
Key Concerns
AI-identified themes from patient feedback — "long wait times" (26 mentions), "staff behaviour" (14 mentions) — with affected branches named.
Traffic & Discovery
Google profile views, direction requests, phone calls, website clicks, and appointment bookings — all branches consolidated with % changes.
AI Recommendations
Actionable next steps generated by AI: "Escalate Erode Branch — 3rd consecutive week of decline, staff retraining recommended."
AI Review Responses
One-click draft responses for every review — professional, empathetic, multi-language. Respond to patients in their language.
Competitive Benchmarking
How each branch ranks against nearby competitors. Spot opportunities and threats at the hyperlocal level.
Industries
Built for Multi-Location Networks
Hospital Chains
"Which branch is losing patients to the hospital next door?"
- OPD & IPD wait time complaint tracking
- Doctor experience & availability sentiment
- Insurance / TPA processing issue detection
- Emergency department feedback monitoring
Eye Care & Dental Chains
"Are patients happy with post-treatment follow-up?"
- Treatment outcome satisfaction tracking
- Appointment booking & wait time sentiment
- Doctor-specific feedback across branches
- Pricing transparency concern detection
Labs & Pharmacies
"Report delays at 4 centres — same courier issue?"
- Report delivery time complaint tracking
- Stock-out & availability auto-detection
- Home collection service feedback analysis
- Pharmacist behaviour & billing feedback
Quick Service Restaurants
"Cold food at 3 outlets, same supplier?"
- Food quality & consistency complaints across outlets
- Order accuracy & delivery speed tracking
- Hygiene & cleanliness feedback by location
- Supply chain issue detection from patterns
Fashion Retail
"Why is the Indiranagar store's rating tanking?"
- Staff behaviour & in-store experience tracking
- Product availability & sizing complaint detection
- Trial room & billing queue feedback analysis
- Seasonal sentiment shifts across network
Banking & Services
"Which branches are losing NPS?"
- Branch service quality & wait time complaints
- Staff behaviour & process efficiency tracking
- ATM & digital banking experience feedback
- Competitive benchmarking against nearby branches
Pricing
Transparent. Per-Branch. No Surprises.
Same standard tiers across all industries. Volume discounts for 100+ branches.
Monitor
₹999
/branch/month
- Google + Justdial + Practo reviews
- Sentiment analysis (12+ Indian languages)
- Email / SMS alerts for critical issues
- Dashboard with map view
- Branch comparison & ranking
- Weekly auto-emailed PDF reports
- Up to 500 branches
Most Popular
Intelligence
₹2,499
/branch/month
- Everything in Monitor
- Social media monitoring
- AI issue categorisation (12 themes)
- Cross-source correlation alerts
- Trend analysis & anomaly detection
- AI-generated review responses
- Alerts + scheduled reports
- Competitive benchmarking
- NPS / CSAT scoring module
- Up to 5,000 branches
Enterprise
Custom
for 500+ branch networks
- Everything in Intelligence
- SSO (SAML / OIDC) integration
- Custom report builder
- API & webhook access
- Dedicated success manager
- Custom SLAs & data residency
- Unlimited branches
No setup feesNo per-user chargesNo lock-in contractsLive in 48 hours
Questions
Frequently Asked Questions
See Your Network's Blind Spots Today
Start monitoring patient and customer experience across your entire network in 48 hours.